Work with us

Location: Dunkeld, Victoria

Position type: Full time

About the Role

Are you seeking a once-in-a-lifetime tree change, combining a serene, off-grid lifestyle with a rewarding career? We're searching for a passionate couple to become the custodians of our luxury treehouse accommodation in the picturesque Grampians National Park.

Join our team at Aquila Eco Lodges

As Site Manager, you'll oversee all aspects of our eco-friendly accommodation, accredited by Eco Tourism Australia. Committed to sustainability, our lodges are powered by solar energy, rely on rainwater, feature wood fireplaces, and operate a complete composting system.

Nestled in 100 acres of private bushland, our four award-winning treehouses offer a unique and sustainable experience.

The ideal candidate will be able to balance managing the accommodation business with maintaining the site and surrounding parklands, all while delivering exceptional guest service.

Experience the ultimate tree change

This opportunity includes on-site accommodation and is perfect for those committed to sustainable living. You'll enjoy the tranquillity of The Grampians, wake up to the beauty of nature, and have the chance to create unforgettable experiences for our guests.

Key Responsibilities

• Guest Services
• Provide accurate and helpful information about the lodges, local attractions, and activities
• Efficiently manage bookings and reservations
• Respond promptly to phone calls and emails, maintaining clear communication with guests and travel agents
• Collect and address guest feedback to ensure a positive experience
• Coordinate payroll with Aquila owners
• Follow up on booking payment status and process payments
• Reconcile EFTPOS payments
• Conduct weekly inventory
• Administer tasks such as scanning receipts and adding to petty cash
• Manage on-site housekeepers and roster

• Lodge Maintenance
• Prepare treehouses for incoming guests, including making beds, cleaning, and sanitising
• Maintain the cleanliness and appeal of outdoor areas
• Ensure treehouses are consistently stocked with essential supplies
• Report maintenance or repair needs promptly to the Site Manager
• Assist with laundry duties to maintain a supply of fresh linens

• Additional Responsibilities
• Assist with various tasks to support the smooth operation of Aquila Eco Lodges
• Be a positive and proactive team member, contributing to the overall guest experience

Requirements

• Excellent customer service and communication skills
• Prior experience in a customer-facing role
• Ability to work independently and as part of a team
• General maintenance skills and problem-solving capabilities
• Attention to detail and commitment to high standards of cleanliness
• Flexible availability, including weekends and public holidays
• Valid driver's license
• Work and Residency Rights in Australia

Hours

This position is approximately 30 hours per week dedicated to guest services and 10 hours per week focused on lodge maintenance. This would suit a couple that can share the responsibilities or have another income stream that you’re looking to supplement. 

If you are passionate about sustainable living, love the outdoors, and enjoy interacting with people, we encourage you to apply!

Contact

For more information and to discuss the opportunity, contact Caitlin Keage — hello@ecolodges.com.au